Society Helpdesk & Complaint Resolution
Tickboxes runs a structured complaint system for your society, every issue logged, assigned, tracked, and closed, instead of lost in a WhatsApp group.
We manage helpdesk and grievance handling for 100+ housing societies and 10,000+ members across Mumbai, connected to our Society Administration & Record Management, Statutory and Compliance Management, and Society Audit & Taxation. This includes technical helpdesk services for societies, covering plumbing, electrical, and other maintenance issues that need a vendor dispatched and tracked, not just logged.
Set Up a Structured Complaint System →
What's Included
Every complaint logged with a reference number, timestamp, and category.
Routed to the right person, committee, vendor, or facility staff, with status visible throughout.
A defined path if a complaint isn't resolved within the expected timeline.
A searchable history the committee can refer back to, instead of scattered messages.
Repeated complaints on the same block or system surfaced early, before they become bigger problems.
Plumbers, electricians, and other service providers assigned and tracked against each ticket.
A monthly summary of open, resolved, and pending complaints, so the committee always has visibility.
Who This Is For
Built for committees fielding complaints through phone calls or scattered WhatsApp messages, with nothing tracked. Also useful for larger societies where complaint volume has outgrown manual handling.
Common Housing Society Complaints We Help Resolve
- Leakage and seepage disputes
Between adjoining flats, or from common area plumbing. - Noise and nuisance complaints
Beyond permitted hours, or unauthorised commercial use of a flat. - Billing and maintenance charge disputes
Unclear charges, incorrect non-occupancy fees, disputed arrears. - Delayed documentation
Share certificates, NOCs, or society records not issued on request. - Parking and common area misuse
Unauthorised use of allotted or shared spaces.
Writing a Complaint Letter to Your Society: What to Include
For a leakage complaint, a clear letter moves things faster than a verbal report:
We set up a standard complaint format like this for every society we work with.
Documents We'll Typically Need
If It's Not Resolved: The Legal Escalation Path
The required first step.
If the committee doesn't act.
Next level of escalation.
Further escalation.
For disputes under Section 91 of the MCS Act, 1960.
Members can also file through Sahakar Samvad, Maharashtra's online grievance portal. Under Sections 77A and 78, the Registrar can suspend or supersede a committee for serious mismanagement; under Sections 79 and 83/146, issue directions or order an inspection or audit.
Our helpdesk service is built so this path is rarely needed.
Why Tick Boxes
A complaint that sits unanswered for weeks does more than frustrate one resident. It can slowly erode confidence in the entire committee.
Tick Boxes provides continuous helpdesk and grievance management, keeping resident concerns moving instead of allowing them to disappear between meetings. The service connects with society administration and compliance records, creating a more organised and accountable way to manage everyday issues.
Backed by an on ground team in Andheri West, Tick Boxes helps societies handle complaints professionally, maintain transparency, and resolve everyday concerns before they become larger disputes.
Frequently Asked Questions
1. How do I file a complaint against my housing society in Maharashtra?
Start with a written complaint to the Managing Committee, then escalate to the Registrar, DDR, DJR, or the Cooperative Court under Section 91 if unresolved.
2. What should a complaint letter for water leakage to a housing society include?
Flat number, date noticed, description of the leakage, damage caused, and a requested inspection timeline.
3. What happens if the managing committee doesn't respond to a complaint?
The member can escalate to the Registrar, who can investigate and, under Sections 77A and 78, suspend or supersede the committee in serious cases.
4. Can the Registrar take action against a mismanaged housing society?
Yes, under Sections 79, 83, and 146, the Registrar can issue directions, order an inspection, or audit the society's accounts.
5. Is there an online portal to file a complaint against a housing society in Maharashtra?
Yes, Sahakar Samvad, Maharashtra's online grievance portal for cooperative societies.